Sharing Good Practice in Customer Service Assessment
At Acorn Training, we have been developing resources and support materials for our Customer Service learners on Apprenticeships at both Levels 2 and 3.
Congratulations to the following learners who have achieved key skills through advice and support as part of their Customer Service Apprenticeship since 2005 - and have completed!!
- Apprenticeship in Customer Service
- Vicky, Craig, Catherine, Richard, Sarah, David, Denise, Christian, Mellissa, Nicola, Ricky, Naomi, Leanne.
- Advanced Apprenticeship in Customer Service
- Amanda, Ellie, Aimie, Kirstie, James, Ester, Beverley
These learners have received support through a number of specialist techniques that we have been piloting as part of our 'Improving Customer Service' project. Techniques trailed have included:
- Specialist 1:1 support for Literacy and Numeracy
- On-line Forum for learner questions www.acorn-training.com/forum.cfm
- A dedicated customer service telephone line for learner support
- Spiderdiagram and an Enhanced Skill Scan
- Contextualised numeracy and literacy worksheets to assist with exams and portfolio work
- Loaning laptop and library books
- More recently our on-line support programme through the 'Virtual College'. This allows learners to enjoy on-line learning in preparation for their Key Skills and Technical Certificate tests 24 hours a day. Learners have the opportunity to study the on-line materials and illustrate when they have learned through on-line questioning activities which are automatically marked as they are completed or are assessed by tutors and feedback in 1:1 sessions.
If you would like to speak to us about these methods - feel free to get in touch or may be pay us a visit at our office in Ripley.
