Our Commitment
Our Commitment to working together for a safe, fair, learning and work environment
Acorn’s Pledge:
As you join Acorn Training Consultants Ltd, as a learner, we promise to:
- Provide services that are accessible and appropriate to your needs
- Treat you with dignity, courtesy and respect at every stage of learning
- Safeguard your health and well being whilst in learning and or work environments
- Keep all personal details, information about you the individual safe and confidential
- Work with you individually and your employers to ensure the best service possible
- Provide the best range of support services to meet your needs
- Respond promptly to comments and concerns, complaints about the service received
- Provide opportunities for you to have your say on the services and developments at Acorn
- Plan your learning journey to meet you and your employers needs
- Provide opportunities for you to explain your needs in full
- Help you to access your progress as you work towards your chosen qualification to achieve more
- Fully explain all your options and obligations
In return we expect from you:
- Treat staff and other learners/customers with dignity and respect at all times
- Follow the Health and Safety regulations and guidelines at all times
- Make your learning or working environment a safe friendly and enjoyable one for yourself and others
- Challenge and report any behaviour that may cause concern to yourself or others
- To use the premises, IT equipment and internet access with a responsible manner at all times
- Attend your place of learning promptly and ensure you let Acorn know if you have to cancel
- Let us know if you need any additional help to enable your learning journey to be completed on time
- Be honest about your aims and objectives, you need to speak about all concerns
- Give us feedback to help us to improve our services for you and others
Have Your Say
Acorn Training Consultants Ltd aims to offer the best service to all learners and customers who use our services. To make sure we do this correct we need your views, tell us what you think.
By listening to your views we can provide all learners / employers a better service.
What could we do better? – What do we do best? – Do you have suggestions or ideas about the service?
We operate a number of ways that allow you to give feedback. This includes:
- Commenting on the services during your meetings with the Assessor/Tutor visits
- Participating in surveys and the review processes
- Taking part in telephone or face to face interviews
- Replying to our e-mail/on-line surveys
- You have the right to complain, comment, compliment Acorn’s services using the forms provided
- By taking part in the Learner Forum Meetings
- By telephoning the Main office team on 01773 747377
- By post to the main office
The National Learner Panel and the new 14-19 Learner Panel have been set-up by the government to give learners a voice in the development of further education policy and the 14-19 reforms at a national level. The panels bring together learners from different types of learning, of different ages and from different parts of the country to make sure that a diverse range of views are heard. For more information about the national learner panels and how you can participate go to: www.excellencegateway.org.uk/learnerpanels
Acorn values people’s lives, to support making a difference our values are:
- Doing well and ensuring we have tried
- Improving People’s lives by promoting the values
- To be instrumental, inspirational and promote innovative learning
Central to these values is the commitment to providing a friendly, safe environment that is positive, fair and without question respectful to everyone using the services.
